All shipments are sent using DHL, UPS, FedEx or Air Mail to achieve fastest delivery times. We don't ship to Africa apart from wholesale orders please e-mail us your order for more details
Once your payment has been recieved we will aim to arrange despatch as soon as possible. All weekend shipments will be collected by our carriers on Monday evening and sent on the earliest flights available.
As soon as your order has been picked and packed and collected by the courier we will send you the tracking number via PayPal.
You can then track the order online at anytime to check on your packages progress.
The order will the be delivered to your door within 4-8 days of the shipment leaving our warehouse.
The goods you order on this website include all the delivery costs apart from Duty and VAT. In most cases single items of low value rarely attract customs attention, but as a reputable supplier we would like you to read the following information carefully to avoid any problems.
The following information is primarily for our UK customers. Please check with your own countries laws before ordering.
What is customs duty?
Customs duty is a tax charged on goods produced outside the EU. It is controlled by HM Customs & Excise. The purpose of Duty is to keep competition equal and fair and to bring the cost of imported goods up to the same cost as those produced within the EU. Once duty is paid, the goods are in 'free circulation' and can move throughout the EU without restriction.
What is VAT?
Value Added Tax (VAT) a tax normally charged on the supply of goods (and services) made by a VAT registered business. However, imported goods are also subject to VAT. This is to prevent a purchaser gaining an unfair advantage by buying non-EU goods VAT free.
Why don't we just add the duty and Vat?
As we ship worldwide it is very difficult to work out the duty and VAT as each country has its own rates.
These payments are also not included in the DHL shipment tariff, as their door-to-door service doesn't include the cost of paying taxes to Customs. It's also very difficult for them to to know what the Duty payment will be as they ship to 228 countries, each with different Duty and VAT regulations.
Who is liable to pay the Duty and VAT charges?
The person receiving the shipment is legally obliged to pay Duty and VAT and you will be expected to pay this once the shipment arrives in the UK.
How are the charges paid?
DHL will not be able to deliver your goods to you until they have paid the Duty and VAT charges on your behalf. Some businesses have their own accounts with HM Customs and Excise and DHL merely arrange for their account to be directly debited by Customs. Many other importers, particularly private consumers do not have an account with Customs. DHL must therefore pay the charges on your behalf before they can deliver your goods to you. They will then invoice you for the Duty and VAT they have paid over on your behalf. A small administration fee will be added to the Duty and VAT invoice that they send you.
What is the adminstration fee?
The fee for business customers is £10 or 2% of the shipment value, whichever is the greater. The growth of Internet shopping has led DHL to introduce a different administration fee for private individuals. This is because net shoppers are usually buying infrequently and purchasing low cost items such as CDs, DVDs or software. DHL felt that low usage such as this merited a different fee structure. They charge £1.25, or 2% of the shipment value, whichever is the greater. This compares very favourably with their competitors. As far as we are aware, DHL is the only air express carrier who has introduced a special rate for private individuals.
Other Couriers have their own charges.
You can find out more information on Duty and VAT by visiting the Customs web site at www.hmce.gov.uk or by contacting your local Customs office.
www.hmce.gov.uk